Jom33 Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction & Scope of Privacy Policy

jom33 ("we", "our platform") is the operator of the online casino platform responsible for processing your personal data. This Privacy Policy applies to all users who access or use jom33's services through our website, mobile app, or any other digital channel we operate.

We understand that your trust is our most valuable asset. When you share personal information with jom33 — whether during account registration, making a deposit via Touch 'n Go eWallet or DuitNow, or when reaching out to our support team — you are entrusting us with something important. This Privacy Policy explains clearly and precisely what we do with that trust.

This Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data security industry standards. If you have any questions about how we handle your data, the final section of this document explains how to contact us directly.

2. Types of Personal Data We Collect

Jom33 only collects data that is strictly necessary to provide you with the best possible service. The categories of data we collect are as follows:

3. How We Collect Data

Your personal data is collected through several key channels. Understanding these channels helps you make more informed decisions about the information you share with jom33:

• Registration Form: When you first register a jom33 account, you provide basic information such as your name, email address, and phone number directly.
• KYC Process (Identity Verification): To comply with anti-money laundering (AML) regulations, we require a copy of your identification document and proof of address when you reach certain transaction thresholds.
• Financial Transactions: Every time you make a deposit via Maybank2u, CIMB Clicks, DuitNow, FPX, or a withdrawal through an e-wallet, your transaction details are automatically recorded.
• Gaming Activity: The jom33 platform automatically records your gaming activity, including slots wagering, blackjack, and Sports Betting, for security and service improvement purposes.
• Customer Support Interactions: When you contact our support team via live chat, email, or phone, conversations may be recorded for training and quality assurance purposes.
• Cookies & Tracking Technologies: Our platform uses cookies and similar technologies to enhance the user experience and analyse usage patterns on an aggregated basis.

4. How We Use Your Data

Jom33 uses your personal data only for legitimate, clearly stated purposes. We will never use your data for anything unrelated to the provision of our online casino platform services. The primary purposes for which we use your data are as follows:

• Account Management: Creating and maintaining your account, processing secure logins, and updating your profile information.
• Transaction Processing: Processing deposits and withdrawals quickly and securely through approved Malaysian payment methods.
• KYC Identity Verification: Meeting legal obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse through continuous automated monitoring.
• Service Improvement: Analysing usage patterns to improve the interface, performance, and game selection offered on jom33.
• Service Communications: Sending important notifications relating to your account, transactions, and changes to our terms of service.
• Consent-Based Marketing: Where you have given consent, we send you promotional information about bonuses, new games, and exclusive jom33 offers that may interest you.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate support to players who need it.

5. Sharing Data with Third Parties

Jom33 does not sell, rent, or disclose your personal data to third parties for their own commercial gain. However, there are limited circumstances in which we may need to share your data with certain parties, as described below:

• Payment Service Providers: To process transactions, the necessary payment information is shared with providers such as FPX operators, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow. They are bound by their own privacy policies and data security agreements.
• Game Software Providers: Providers of slots, Blackjack, and Live Casino games may receive minimal game session data to enable proper gameplay functionality.
• Legal Authorities: Data will be disclosed to Malaysian authorities – including the Royal Malaysia Police, Bank Negara Malaysia, or the courts – where required by law, court order, or a valid official investigation.
• Audit & Compliance Partners: Independent auditing bodies that verify the fairness of our games and our licensing compliance may access certain data required for their review.
• Change of Business Ownership: In the event of a merger, acquisition, or sale of jom33 assets, user data may be transferred as part of that business transaction, with prior notice given to you.

All third parties we work with are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for purposes specified by jom33.

6. Cookies & Tracking Technologies

The jom33 platform uses cookies and similar tracking technologies to enhance your gaming experience and maintain session security. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session security, and payments. Cannot be disabled.
• Functional Cookies: Saving your preferences such as language, theme, and display settings for your convenience on future visits.
• Analytics Cookies: Helping us understand how players use our platform – the most visited pages, most popular games, and areas that need improvement.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the jom33 platform. For the best gaming experience, we recommend accepting at least the essential cookies.

7. Data Security Measures

The security of your data is jom33's top priority. We continually invest in the latest cybersecurity infrastructure to ensure your personal information remains protected at all times. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and jom33's servers are encrypted using the latest SSL/TLS technology. This means that even if the data were intercepted, it could not be read by any unauthorised party.
• Strict Access Controls: Only authorised jom33 personnel have access to user data, and only to the data necessary for their role. All access is logged and monitored automatically.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA on all user accounts for an added layer of security.
• Regular Security Testing: The jom33 platform undergoes comprehensive penetration testing and security audits by independent cybersecurity experts on a regular basis.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to identify and respond to any security threats in real time.
• Secure Data Backup: Data is regularly backed up to a separate, secure location to ensure swift recovery in the event of an unexpected incident.

8. Data Retention Period

Jom33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Once data is no longer needed, it will be securely deleted or anonymised.

9. Your Rights Over Personal Data

As a jom33 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. jom33 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the jom33 data protection team by email at privacy@jom33.ws. We will process your request within 14 working days and will notify you if additional time is required for reasonable cause.

10. Protection of Children's Data

The jom33 platform is an online casino service intended exclusively for individuals who are 18 years of age or older. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.

All prospective users are required to verify their age during the registration process. Should we become aware of, or have reasonable grounds to believe that personal data of an underage individual has been collected inadvertently, we will take immediate steps to delete that data from our systems.

11. Amendments to the Privacy Policy

Jom33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Send a notification to your registered email address at least 14 days before the changes take effect.
• Displaying prominent notices on the jom33 platform throughout the transition period.
• In the case of particularly significant amendments, we may require your renewed consent.

Continued use of the jom33 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jom33 handles your personal data, we encourage you to reach out to us directly. Our Data Protection Officer (DPO) team is ready to assist:

If you are not satisfied with our response, you also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Ministry of Communications and Digital.